TERMS AND CONDITIONS OF THE ONLINE STORE

Lovingly Made

www.lovinglymadeshop.com

Effective from: 3 June 2026

Chapter 1. General Provisions, Seller Details and Contact Information

1. These Terms and Conditions, hereinafter referred to as the “Terms and Conditions”, define the rules for using the online store Lovingly Made, operating at: www.lovinglymadeshop.com, hereinafter referred to as the “Store”.
2. The owner of the Store and the Seller is:

Full registered business name: Anita Wójcik
Sole trader: Anita Wójcik
Registered office address: ul. Michała Kleofasa Ogińskiego 2, 27-400 Ostrowiec Świętokrzyski, Poland
Tax Identification Number, NIP: 6612226885
E-mail address: anita1888@o2.pl
Telephone number: +48 793 116 144

hereinafter referred to as the “Seller”.

1. The place serving as the customer service office and contact address of the Seller is:

Anita Wójcik
ul. Michała Kleofasa Ogińskiego 2
27-400 Ostrowiec Świętokrzyski
Poland
e-mail: anita1888@o2.pl
tel.: +48 793 116 144

1. The Seller may be contacted:
   • by e-mail at: anita1888@o2.pl,
   • by telephone at: +48 793 116 144,
   • in writing at: ul. Michała Kleofasa Ogińskiego 2, 27-400 Ostrowiec Świętokrzyski, Poland.
2. These Terms and Conditions define in particular:
   • the rules for placing Orders in the Store,
   • the rules for concluding distance sales contracts,
   • available payment methods,
   • payment operators,
   • delivery rules,
   • the rules for withdrawal from the contract and returns,
   • the rules for submitting and handling complaints,
   • the rights and obligations of the Customer and the Seller,
   • the rules for providing electronic services within the Store.
3. These Terms and Conditions are made available to Customers free of charge in electronic form, in a way that enables them to be obtained, reproduced, saved and printed.
4. The Store sells products remotely, in particular decorative products, wallpapers, stickers, storage bin stickers, wall decorations and other products available in the current offer of the Store.
5. These Terms and Conditions are governed by Polish law, in particular the Act of 30 May 2014 on Consumer Rights.

Chapter 2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings indicated below:

1. Seller — Anita Wójcik, conducting business activity under the name Anita Wójcik, ul. Michała Kleofasa Ogińskiego 2, 27-400 Ostrowiec Świętokrzyski, Poland, NIP: 6612226885.
2. Store — the Lovingly Made online store operating at: www.lovinglymadeshop.com.
3. Customer — a natural person, legal person or organisational unit without legal personality that uses the Store or places an Order.
4. Consumer — a natural person concluding a contract with the Seller which is not directly related to their business or professional activity.
5. Entrepreneur with consumer rights — a natural person concluding a contract with the Seller directly related to their business activity, where the content of the contract indicates that it is not of a professional nature for that person.
6. Product or Goods — a movable item available in the Store, in particular wallpaper, sticker, wall decoration, storage bin sticker or other product offered by the Seller.
7. Personalised Product or Product made to individual order — a non-prefabricated Product made according to the Customer’s specifications or serving to satisfy the Customer’s individual needs, in particular a Product made in the size, colour, variant, pattern, configuration selected by the Customer or with an individual inscription, name or graphic.
8. Order — a declaration made by the Customer through the Store, aimed at concluding a sales contract for a Product.
9. Sales Contract — a distance sales contract for a Product concluded between the Customer and the Seller through the Store.
10. Business Day — a day from Monday to Friday, excluding public holidays in Poland.

Chapter 3. Technical Requirements for Using the Store

1. In order to use the Store, the following are required:
   • a device with Internet access,
   • an up-to-date web browser,
   • an active e-mail address,
   • the ability to use electronic payment methods if the Customer chooses such a payment method,
   • cookies enabled, if necessary for the proper functioning of the Store.
2. The Customer is obliged to use the Store in accordance with the law, good practice and these Terms and Conditions.
3. It is prohibited for the Customer to provide unlawful content, in particular content infringing the rights of third parties, personal rights, copyrights, industrial property rights or other applicable laws.

Chapter 4. Products and Information Presented in the Store

1. Information about Products available in the Store, in particular descriptions, photos, prices, variants, available sizes, colours, materials, personalisation options and estimated processing time, is presented on the relevant Product page.
2. Product photos are for illustrative purposes. The Seller makes every effort to present the Product as accurately as possible; however, the actual appearance of the Product may slightly differ from the photo, in particular due to individual monitor or screen settings, lighting, material batch, printing technology or the nature of handmade preparation.
3. In the case of wallpapers, stickers, wall decorations and other printed products, slight colour differences between the screen and the print may occur. Differences resulting from monitor settings, individual screen calibration or printing technology do not in themselves constitute non-conformity of the Product with the contract, provided that the Product is consistent with the description and the Order.
4. In the case of Products requiring the selection of a variant, for example size, colour, type of material, pattern, pattern direction, personalisation or other configuration, the Customer is obliged to check the correctness of the selected parameters before placing the Order.
5. Information presented in the Store does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code.

Chapter 5. Placing Orders and Concluding the Sales Contract

1. Orders in the Store may be placed 7 days a week, 24 hours a day, subject to possible technical breaks.
2. In order to place an Order, the Customer should:
   • select a Product,
   • select the correct Product variant, if the Product has variants,
   • add the Product to the cart,
   • provide the data necessary to process the Order,
   • select the delivery method,
   • select the payment method,
   • accept these Terms and Conditions,
   • place the Order by clicking a button indicating the obligation to pay, for example “Buy and pay”, “Order and pay” or another equivalent button.
3. Placing an Order by the Customer means submitting an offer to the Seller to conclude a sales contract for the Products covered by the Order.
4. The Sales Contract is concluded when the Seller confirms acceptance of the Order for processing by sending a message to the e-mail address provided by the Customer when placing the Order.
5. The Seller reserves the right to contact the Customer in order to clarify the Order, in particular in the case of Personalised Products, Products made to individual order, non-standard orders or data raising justified doubts.
6. If it is not possible to fulfil the Order in whole or in part, the Seller will inform the Customer. If the Customer has already made a payment, the Seller will refund the relevant amount without undue delay, no later than within 14 days from informing the Customer that the Order cannot be fulfilled.
7. The Customer is obliged to provide true, current and complete data. The Seller is not liable for delays or failure to process the Order resulting from incomplete, false or incorrect data provided by the Customer.
8. The Seller provides the Customer with confirmation of the conclusion of the contract on a durable medium, in particular by e-mail.

Chapter 6. Customer Account

1. The Store may allow the Customer to create a customer account.
2. The Customer Account is an electronic service provided free of charge.
3. Creating an account is not necessary to place an Order, unless the functionality of the Store at a given time requires otherwise.
4. The Customer Account may allow in particular:
   • saving address details,
   • viewing Order history,
   • checking the status of Orders,
   • placing subsequent Orders faster.
5. The Customer may resign from the account at any time by contacting the Seller at: anita1888@o2.pl.
6. Complaints regarding the operation of the account may be submitted in accordance with the rules set out in Chapter 13 of these Terms and Conditions.

Chapter 7. Prices

1. Product prices shown in the Store are gross prices and are expressed in Polish zloty, unless another currency is clearly indicated in the Store.
2. The Product price does not include delivery costs, unless otherwise stated in the Product description or in the cart.
3. The total cost of the Order, including the price of the Products and delivery costs, is presented to the Customer before the Order is placed.
4. The Seller may organise promotions, sales or offer discount codes under the terms specified each time in the conditions of a given promotion.
5. Product prices may change, but a price change does not affect Orders placed before the price change enters into force.

Chapter 8. Payment Methods and Payment Operators

1. The Store allows payment for the Order using the methods available and visible at the stage of placing the Order.
2. Available payment methods in the Store include in particular:
   • Shop Pay,
   • BLIK,
   • Przelewy24,
   • Klarna,
   • payment by debit or credit card:
     • Visa,
     • Mastercard,
     • American Express,
     • Maestro,
     • UnionPay,
   • payments using electronic wallets:
     • Apple Pay,
     • Google Pay.
3. The electronic payment operator in the Store is Shopify Payments and, in the scope of payment methods made available through Przelewy24, Przelewy24 / PayPro S.A.
4. Individual payments may be processed by the relevant providers of a given payment method, in particular Shopify Payments, Przelewy24 / PayPro S.A., card organisations, electronic wallet providers, the BLIK operator and the Klarna payment provider.
5. If the Customer chooses Przelewy24, BLIK or another payment method available through Przelewy24, the payment is processed in accordance with the terms and conditions of the relevant payment operator. Before using the selected payment method, the Customer should read the information presented at the stage of placing the Order.
6. If the Customer chooses Klarna, the payment is processed in accordance with Klarna’s terms and conditions. Before using this payment method, the Customer should read the information presented at the stage of placing the Order.
7. The currently available payment methods are always presented to the Customer at the stage of placing the Order, before the Order is submitted.
8. The Customer should make the payment within the time indicated when placing the Order. In the event of non-payment, the Seller may contact the Customer to clarify the situation or cancel the Order.
9. The Seller does not charge the Customer any additional fees for choosing a specific payment method, unless information about such a fee has been clearly provided to the Customer before placing the Order and is compliant with applicable law.
10. Refunds are made using the same payment method that the Customer used for the original transaction, unless the Customer expressly agrees to another refund method that does not involve any additional costs for the Customer.

Chapter 9. Delivery and Order Processing

1. Products are delivered to the address indicated by the Customer when placing the Order.
2. Available delivery methods are presented to the Customer at the stage of placing the Order.
3. The Store offers in particular:
   • courier delivery,
   • delivery to a parcel locker,
   • delivery to a pickup point,
   • another delivery method indicated in the cart.
4. The delivery cost depends on the selected delivery method, parcel size, country of delivery and the current price list of the carrier. The delivery cost is indicated to the Customer before the Order is placed.
5. The Order processing time depends on the type of Product and is provided on the Product page or during the ordering process.
6. For ready-made Products, the dispatch time is usually from 1 to 5 Business Days, unless a different time is indicated for the Product.
7. For Products made to order, personalised, printed or individually prepared, the processing time may be longer and is usually from 3 to 14 Business Days, unless a different time is indicated for the Product.
8. The delivery time includes the time required by the Seller to prepare the Order and the time required by the carrier to deliver the parcel.
9. The Seller makes every effort to process Orders within the timeframes indicated in the Store. In the event of a delay, the Seller will inform the Customer of the expected Order processing time.
10. The Customer should check the condition of the parcel upon delivery. In the event of visible damage to the parcel, it is recommended to draw up a damage report with the carrier and contact the Seller immediately. Failure to draw up such a report does not limit the Consumer’s rights under applicable law.

Chapter 10. Personalised Products and Products Made to Individual Order

1. Some Products offered in the Store may be prepared according to the Customer’s individual specifications or may serve to satisfy the Customer’s individual needs.
2. Personalised Products or Products made to individual order may include in particular:
   • wallpapers prepared in the size selected by the Customer,
   • wallpapers printed to individual order,
   • stickers prepared in the size, colour or pattern selected by the Customer,
   • products with a name, inscription, selected colour, motif or graphic,
   • products made on the basis of a design or arrangements provided by the Customer,
   • products prepared in a variant not available as a standard stock product.
3. The Customer is obliged to carefully check all parameters of a Personalised Product before placing the Order.
4. Once the processing of a Personalised Product has started, cancellation of the Order or making changes to it may be limited or impossible if the Product has already been transferred to production, printing, cutting, preparation or personalisation.
5. The Seller may, but is not obliged to, agree to change a personalised Order after it has been placed. This depends on the stage of Order processing.
6. Personalised Products and Products made according to the Customer’s specifications are not subject to the statutory right of withdrawal from the contract, in accordance with Article 38 of the Polish Act on Consumer Rights, provided that they are non-prefabricated products manufactured according to the Customer’s specifications or serving to satisfy the Customer’s individual needs.
7. Exclusion of the right of withdrawal does not limit the Customer’s right to submit a complaint if the Product is non-conforming, defective, damaged or has been made inconsistently with the Order.

Chapter 11. Right of Withdrawal and Returns

1. A Customer who is a Consumer or an Entrepreneur with consumer rights has the right to withdraw from a distance sales contract without giving any reason within 14 days.
2. The withdrawal period expires 14 days from the day:
   • on which the Customer or a third party indicated by the Customer, other than the carrier, takes possession of the Product,
   • in the case of an Order covering several Products delivered separately — from the day on which the last Product is taken into possession,
   • in the case of regular delivery of Products for a specified period — from the day on which the first Product is taken into possession.
3. To exercise the right of withdrawal, the Customer should inform the Seller of their decision by means of an unequivocal statement, for example:
   • by e-mail to: anita1888@o2.pl,
   • by letter sent to: Anita Wójcik, ul. Michała Kleofasa Ogińskiego 2, 27-400 Ostrowiec Świętokrzyski, Poland.
4. The Customer may use the withdrawal form template included at the end of these Terms and Conditions, but it is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Customer to send the statement before the expiry of the 14-day period.
6. In the event of effective withdrawal from the contract, the Seller refunds all payments received from the Customer, including the cost of the cheapest standard delivery method offered in the Store for the original Order.
7. The Seller makes the refund without undue delay, no later than within 14 days from the day on which the Seller receives the Customer’s statement of withdrawal from the contract.
8. The Seller may withhold the refund until the Product is returned or until the Customer provides proof of sending it back, whichever occurs first.
9. The Customer should send the Product back without undue delay, no later than within 14 days from the day on which the Customer informed the Seller of withdrawal from the contract.
10. The Product should be returned to the following address:

Anita Wójcik
ul. Michała Kleofasa Ogińskiego 2
27-400 Ostrowiec Świętokrzyski
Poland

with the note: “Return”.

1. The Customer bears the direct cost of returning the Product, unless the Seller has expressly agreed to bear this cost or has failed to inform the Customer of the obligation to bear this cost.
2. The Customer is liable for any diminished value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
3. The returned Product should be complete, undamaged and without signs of use beyond what is necessary to check the Product. It is recommended to properly secure the Product for transport.
4. The right of withdrawal does not apply in particular to Products:

• which are non-prefabricated, manufactured according to the Consumer’s specifications or serving to satisfy the Consumer’s individual needs,
• delivered in sealed packaging, if after opening the packaging they cannot be returned due to health protection or hygiene reasons,
• which, after delivery, due to their nature, become inseparably connected with other items,
• other Products indicated in Article 38 of the Polish Act on Consumer Rights.

1. The absence of the right of withdrawal in relation to Personalised Products does not exclude the Customer’s right to submit a complaint.

Chapter 12. Product Complaints

1. The Seller undertakes to deliver a Product that conforms to the contract.
2. In relation to Consumers and Entrepreneurs with consumer rights, the Seller is liable for the lack of conformity of the Product with the contract under the terms set out in the Polish Act on Consumer Rights.
3. In relation to Customers who are not Consumers or Entrepreneurs with consumer rights, the Seller’s liability is governed by the provisions of the Polish Civil Code, subject to the remaining provisions of these Terms and Conditions.
4. A complaint may concern in particular:
   • damage to the Product,
   • non-conformity of the Product with the description,
   • making the Product inconsistently with the Order,
   • material or production defects,
   • quantity shortages,
   • problems with durability, print quality, adhesive or other Product features, provided that they result from reasons attributable to the Product or the Seller.
5. A complaint may be submitted:
   • by e-mail to: anita1888@o2.pl,
   • in writing to: Anita Wójcik, ul. Michała Kleofasa Ogińskiego 2, 27-400 Ostrowiec Świętokrzyski, Poland.
6. To facilitate complaint handling, it is recommended that the complaint includes:
   • the Customer’s full name,
   • the Order number,
   • e-mail address or telephone number,
   • description of the identified non-conformity or defect,
   • photos of the Product, if they may help assess the complaint,
   • indication of the Customer’s request, for example repair, replacement, price reduction or withdrawal from the contract, if such rights are provided by law.
7. The absence of a receipt or invoice does not constitute grounds for refusing to accept a complaint if the Customer can prove the purchase of the Product in the Store in another way, for example by Order confirmation, payment confirmation or e-mail correspondence.
8. The Seller will consider the complaint within 14 days from the date of its receipt.
9. If the Seller does not respond to a complaint submitted by a Consumer or Entrepreneur with consumer rights within 14 days, the complaint is deemed accepted.
10. The response to the complaint will be provided to the Customer in the same form in which the complaint was submitted, unless the Customer indicates another form of contact.
11. If the complaint is accepted, the Seller will take actions in accordance with applicable law, in particular may:

• replace the Product with a defect-free one,
• repair the Product, if possible and reasonable,
• reduce the price,
• refund the Product price in the event of withdrawal from the contract,
• propose another solution accepted by the Customer.

1. In the case of a justified complaint, the Consumer does not bear the costs related to the complaint concerning a Product non-conforming with the contract, in particular the cost of complaint shipment, if returning the Product is necessary.
2. The Customer should make the Product covered by the complaint available to the Seller. In the case of Products which, due to their type, size or method of installation, require special arrangements, the Seller and the Customer will agree on the method of providing the Product or photographic documentation.
3. Differences resulting from individual monitor settings, natural properties of the material, incorrect surface preparation by the Customer, incorrect installation, improper use of the Product or failure to follow application or installation instructions may not constitute grounds for accepting a complaint, provided that the Product was compliant with the contract and description.
4. In the case of wallpapers and stickers, the Customer should check the Product before installation, in particular the pattern, colour, quantity, dimensions, matching of panels or elements and any possible damage. If irregularities are noticed, the Customer should contact the Seller before installing the Product. This does not limit the Consumer’s rights under applicable law.

Chapter 13. Complaints Regarding Electronic Services

1. The Customer may submit a complaint regarding the operation of the Store, Customer Account, contact form, newsletter or other electronic services provided by the Seller.
2. A complaint may be submitted:
   • by e-mail to: anita1888@o2.pl,
   • in writing to: Anita Wójcik, ul. Michała Kleofasa Ogińskiego 2, 27-400 Ostrowiec Świętokrzyski, Poland.
3. The complaint should include a description of the problem and data enabling contact with the Customer.
4. The Seller considers complaints regarding electronic services within 14 days from the date of receipt.

Chapter 14. Newsletter

1. The Store may allow users to subscribe to a newsletter.
2. The newsletter is a free electronic service consisting in sending commercial, marketing, promotional or educational information related to the Store to the Subscriber’s e-mail address.
3. Subscription to the newsletter is voluntary.
4. The Subscriber may unsubscribe from the newsletter at any time:
   • by clicking the unsubscribe link included in the newsletter message,
   • by contacting the Seller at: anita1888@o2.pl.
5. Unsubscribing from the newsletter is free of charge and possible at any time.
6. Complaints regarding the newsletter may be submitted in accordance with the rules set out in Chapter 13 of these Terms and Conditions.

Chapter 15. Personal Data

1. The controller of Customers’ personal data is the Seller:

Anita Wójcik
ul. Michała Kleofasa Ogińskiego 2
27-400 Ostrowiec Świętokrzyski
Poland
e-mail: anita1888@o2.pl

1. Customers’ personal data is processed in particular for the purpose of:
   • handling Orders,
   • concluding and performing sales contracts,
   • processing payments,
   • shipping Products,
   • handling complaints and returns,
   • maintaining the Customer Account,
   • sending the newsletter, if the Customer has given consent,
   • fulfilling the Seller’s legal obligations.
2. Detailed rules for the processing of personal data are described in a separate document: Privacy Policy, available on the Store’s website.
3. The Customer has the opportunity to read the Privacy Policy before placing an Order.

Chapter 16. Product Reviews

1. The Store may allow Customers to add Product reviews.
2. Reviews should be lawful, true, reliable and should not infringe the rights of third parties.
3. It is prohibited to post reviews:
   • that are unlawful,
   • offensive,
   • vulgar,
   • infringing personal rights,
   • containing advertising content unrelated to the Store,
   • infringing copyrights or other rights of third parties.
4. The Seller may moderate reviews in terms of compliance with these Terms and Conditions and the law.
5. If the Seller publishes Product reviews, the Seller informs Customers whether and how it verifies that reviews come from persons who actually purchased or used the Product.

Chapter 17. Out-of-Court Complaint Handling and Redress

1. A Consumer may use out-of-court methods of complaint handling and pursuing claims.
2. In particular, the Consumer may:
   • seek assistance from a municipal or district consumer ombudsman,
   • contact the competent Voivodeship Inspectorate of Trade Inspection,
   • use the assistance of consumer organisations,
   • use available methods of amicable resolution of consumer disputes.
3. Information on out-of-court resolution of consumer disputes is available on the websites of the Polish Office of Competition and Consumer Protection.
4. The use of out-of-court methods of pursuing claims is voluntary and may take place if both parties agree, unless specific provisions of law provide otherwise.

Chapter 18. Customer’s Responsibility for Content and Designs Provided to the Seller

1. If the Customer provides the Seller with graphics, photos, texts, logos, names, inscriptions, designs or other materials to be used in the preparation of a Personalised Product, the Customer declares that they have the right to use such materials.
2. The Customer is responsible for the content and materials provided to the Seller, in particular for ensuring that they do not infringe copyrights, trademarks, personal rights or other rights of third parties.
3. The Seller may refuse to fulfil an Order if the materials provided are unlawful, offensive, infringe the rights of third parties or may violate good practice.
4. In the event of refusal to fulfil the Order for the reasons indicated above, the Seller will inform the Customer and refund payments made, provided that work on the Product has not yet started. If work has already started, the terms of any settlement will be agreed individually, with respect for applicable law.

Chapter 19. Final Provisions

1. Contracts concluded through the Store are governed by Polish law.
2. Contracts are concluded in English or Polish, depending on the language version of the Store used by the Customer.
3. No provision of these Terms and Conditions excludes or limits the rights of Consumers or Entrepreneurs with consumer rights resulting from mandatory provisions of law.
4. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular:
   • changes in legal regulations,
   • changes in payment methods,
   • changes in delivery methods,
   • changes in Store functionality,
   • changes in the Seller’s data,
   • the need to clarify or correct the provisions of these Terms and Conditions.
5. Orders placed before the amendment of these Terms and Conditions are governed by the Terms and Conditions in force at the time of placing the Order.
6. The current version of these Terms and Conditions is available on the Store’s website.
7. These Terms and Conditions are effective from: 3 June 2026.

Appendix No. 1

Withdrawal Form Template

Addressee:

Anita Wójcik
ul. Michała Kleofasa Ogińskiego 2
27-400 Ostrowiec Świętokrzyski
Poland
e-mail: anita1888@o2.pl

I/We hereby inform you of my/our withdrawal from the sales contract for the following Products:

....................................................................................................

Order number:

....................................................................................................

Date of conclusion of the contract / date of placing the Order:

....................................................................................................

Date of receipt of the Product:

....................................................................................................

Consumer’s full name:

....................................................................................................

Consumer’s address:

....................................................................................................

E-mail address:

....................................................................................................

Telephone number:

....................................................................................................

Bank account number for refund, if the refund is to be made by bank transfer:

....................................................................................................

Consumer’s signature, if this form is sent in paper form:

....................................................................................................

Date:

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